At Home Style Shop, we’re committed to delivering your premium home furnishings with care and efficiency. Below you’ll find all the details about our shipping options and return process to ensure complete satisfaction with your purchase.

Shipping Information

We offer two convenient shipping options for your designer home furnishings:

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: $12.95 flat rate
  • Processing Time: 1-2 business days
  • Delivery Time: 10-15 business days after shipment

Free Shipping

  • Carrier: EMS
  • Cost: Free for orders over $50
  • Processing Time: 1-2 business days
  • Delivery Time: 15-25 business days after shipment

Note: We currently ship worldwide, excluding some Asian countries and remote regions. International customers may be responsible for customs fees and duties.

Returns & Exchanges

While we take pride in our premium quality products, we understand that sometimes returns or exchanges are necessary. Here’s our straightforward process:

Eligibility Requirements

  • Items must be returned within 15 days of delivery
  • Products must be in original condition: unused, unassembled, and in original packaging
  • A copy of your order confirmation or receipt is required

Non-Returnable Items

Due to their premium nature, the following cannot be returned unless defective:

  • Personalized or custom items (including engraved decor and Magic Slab countertops)
  • Opened bath products
  • Installed flooring materials (custom-cut hardwood/laminate must be unopened in original sealed packaging)
  • Lighted mirrors/LED products without original manufacturer packaging

Return Process

Step 1: Contact Our Team

Email our customer service at [email protected] with your request using this format:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Home Style Shop Team,

I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]:
– Product Name: [Product Name]
– SKU/Item Number: [If Available]
– Quantity: [Number of Items]
– Reason for Return/Exchange: [Please Specify]

I confirm that the item(s) are in original condition with all packaging intact. Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

  • Return Merchandise Authorization (RMA) number
  • Prepaid return shipping label (for eligible returns)
  • Specific return instructions based on product type

Step 3: Package and Ship Your Return

For lighting fixtures, mirrors, and smaller items:

  • Repackage carefully using original packaging materials
  • Include all original accessories and documentation
  • Affix the provided return label clearly

For large items (vanities, furniture): We may arrange professional pickup

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5 business days to your original payment method
  • Exchanges: Shipped via your preferred method (standard or free shipping)

You’ll receive email confirmation when complete.

Return Shipping Costs

  • Defective/Damaged Items: Free return shipping
  • Change of Mind: Customer pays return shipping (calculated based on product size/weight)
  • Free Shipping Orders: Original shipping costs ($12.95) deducted from refund

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs and any customs fees
  • Refunds processed in USD; exchange rates may affect final amount
  • Allow additional time for international shipping processing

Need Assistance?

Our customer service team is happy to help with any shipping or return questions:

Email: [email protected]
Hours: Monday-Friday, 9am-5pm EST

Thank you for choosing Home Style Shop for your premium home furnishing needs. We appreciate your trust and will make every effort to ensure your complete satisfaction with our products and services.