Welcome to Home Style Shop’s FAQ section. We’ve compiled answers to common questions about our premium home products and services to make your shopping experience seamless.

Product Information

Q: What types of bathroom products do you offer?
A: We specialize in premium bathroom solutions including LED mirrors, bathroom vanities, bathtubs, faucets, and linen cabinets. Our collection combines functionality with elegant design to transform your space.
Q: Are your flooring options suitable for high-traffic areas?
A: Absolutely! Our engineered hardwood, laminate flooring, and hardwood flooring are designed for durability while maintaining their luxurious appearance even in busy households.
Q: Do you offer designer lighting options?
A: Yes, we curate exquisite lighting collections including chandeliers, pendant lighting, ceiling lights, and floor lamps to complement any interior design style.

Ordering & Account

Q: How do I create an account?
A: Simply click on “Account” at the top of our website and follow the registration process. Having an account lets you track orders and save favorites.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure fast delivery. Please contact us immediately at [email protected] if you need to make changes, and we’ll do our best to accommodate your request.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions.

Shipping & Delivery

Q: What are my shipping options?
A: We offer two premium shipping services:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after 1-2 day processing
– Free Shipping (orders over $50 via EMS): 15-25 business days after processing
Q: Do you ship internationally?
A: Yes! We ship across North America and worldwide, excluding some Asian and remote regions. Delivery times vary by location.
Q: How can I track my order?
A: You’ll receive a tracking number via email once your order ships. Use this to monitor your package’s journey from our warehouse to your doorstep.
Q: How are fragile items like chandeliers packaged?
A: All delicate items receive special protective packaging to ensure they arrive in perfect condition. Our premium packaging is designed specifically for each product type.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-day return policy from the date of delivery if items don’t meet your expectations. Items must be in original condition with all packaging.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error.
Q: How long does it take to process a refund?
A: Once we receive your return, refunds are processed within 5-7 business days. The timing depends on your payment method.

Customer Support

Q: How can I contact customer service?
A: Our dedicated support team is available at [email protected] to assist with any questions about your order or our products.
Q: What are your business hours?
A: Our customer service team operates Monday-Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.
Q: Where is your company located?
A: Our headquarters is at 1831 Frankford Avenue, Panama City, US 32405. Please note this is not a retail location.

Still have questions? Our design-savvy customer service team is always happy to help you create your dream home. Email us at [email protected] for personalized assistance.